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10-YEAR WARRANTY

 

DOCTOR PUP 10 YEAR REPLACEMENT WARRANTY

The puppy you have selected is warranted by us to the original purchaser to be healthy at the time of purchase. In accordance with the above, We also warranty your puppy to be free from Parvo Virus, Distemper, Hepatitis, Corona Virus, for 10 days from the day of arrival. Should your veterinarian detect any of the above mentioned diseases within the 10 day period immediately following your purchase, you must notify us within twenty four hours (740-469-2447).

In the case that a Hereditary or Congenital issue arises Premier Pups will cover 100% of your deductible and your entire Co-pay as long as you are registered with Doctor Pup and have enrolled in PetPlan Pet insurance.  If the issue is not able to be corrected we will also offer a replacement puppy at no cost.  The best part about our program is PetPlan insurance allows for you to use the vet of your choice! 

If you chose to decline PetPlan insurance but remain enrolled in Doctor Pup; Premier Pups will provide a replacement puppy at no cost.  In order to qualify for deductible and co-pay medical cash reimbursement you must be enrolled in PetPlan Insurance. 

We need your cooperation. You must take responsibility for your pet. Our warranty stipulates that you must have your puppy examined by a licensed veterinarian within 7 days of taking possession. (PLEASE NO VACCINES UNTIL SECOND VISIT.) After reviewing the records we have provided and evaluating your puppy, your veterinarian will provide a schedule of the remaining preventative care steps.  Do not put off this initial vet visit.

Remember that we have been monitoring your puppy's health daily.  A new home, new food, and new people are all stressful.  These stresses can lead to rapid changes in your puppy's general health.  Seeking advice from Doctor Pup and your veterinarian will help reduce the risks.

***In order to qualify for the Doctor Pup portion of the gaurantee we require you to reach out to Doctor Pup at [email protected] for treatment confirmation.  If at anytime the puppy is determine to have an abnormality or if there is a concern about the puppies ability to live a normal life; we require getting Dr Rybkas approval prior to completing any procedures or testing if your are looking for Premier Pups to assist with the matter.  The only exception to this requirement is if the puppy is in a life threatening emergency situation.  The main purpose of the Doctor Pup service is to have a second expert veterinary opinion reviewing the situation prior to making diagnostic and prodedure decisions.  This review is free of charge.***

 

IF YOU HAVE A PROBLEM PLEASE CONTACT US IMMEDIATELY BY CALLING 740-469-2447 DAY OR NIGHT. WE ARE AVAILABLE 24/7 AT THOSE NUMBERS AND WILL ASSIST YOU.

 

Some problems do not become apparent until later in your puppy's development. This can happen with any puppy regardless of breed, sex, or genetic background. These issues are some of the hardest to understand and accept.  We want you to know that we will be here to help should something like a congenital or hereditary disorder arise within the guarantee period.  We will help, provided you have been responsible in your duties as a pet owner.

In order to validate your replacement guarantee, you must keep the puppy under regular and continued care of a licensed veterinarian and remain an active member of Doctorpup.com.  In order to qualify for Hereditary & Congenital cash medical reimbursement ($300 deductible & 100% of Co-Pay) you must remain insured through PetPlan from the time of purchase.  Maintaining a relationship with Doctor Pup and your local vet will provide an education that is the foundation for a healthy, happy puppy.  Failure to comply with the above will result in immediate termination of your replacement puppy guarantee.  We will extend your replacement puppy guarantee as well as your PetPlan cash medical reimbursement up to 10 years as long as you remain a member of Doctorpup.com and continue recommended care with your local vet.

 

WHAT IS THE PURPOSE OF DOCTOR PUP SERVICE?

Doctor Pup will review all warranty related claims and provide confirmation on hereditary or congentital involvement.  All services must be confirmed as neccesary through [email protected] before being performed unless the puppy is in a life threatening emergency situation.

The information provided on Doctor Pup will help you understand and improve your relationship with your puppy through access to Interactive Consultation with a Licensed Vet, Videos, Articles, Forums and also a Doctor Pup App. They will provide education that is logical and easy to follow, such as adjusting your puppy to your home, discussions about nutrition, common diseases, congenital conditions, the hows and whys of vaccinations and much more. Let Doctor Pup give you the tools to enjoy and care for your new family member for a long, long time.
 
Doctor Pup Membership Special
SPECIAL: $4.95/month (compared to $9.95 for regular subscription)
BONUS: YOUR WARRANTY WILL EXTEND/REMAIN VALID FOR AS LONG AS YOU ARE A DOCTOR PUP MEMBER - for up to 10 years!
 
You will need to click the link on the Order Confirmation screen to SIGN UP for your Doctor Pup membership!
We will NOT charge you for your Doctor Pup membership. 
 

 

 

PRESCRIPTION REIMBURSEMENT PROGRAM

 

We offer prescription reimbursement based on certain symptoms if detected within 14 days of arrival.

Cough/respiratory – 10 days Azithromycin, 10 days Baytril

Giardia – Up To 5 days of Drontal plus (the reason we will not cover panacur and metronidozale is because you have just given those meds to your puppy via the preventative meds program. If a giardia positive fecal remains we require Drontal Plus to be used)

Follow Up Giardia Test – Direct Smear or centrifugation (Drontal Plus must be used in order to cover the follow up fecal)

In order to receive reimbursement, one of the above must be the first choice prescribed by your vet.

This means if a drug such as Clavomox is given first for a cough, we will not cover the cost of any medications after that choice.

This means for giardia, if metronidozale and panacur are provided, we will not cover the cost.

This means if your follow up giardia fecal test is an Eliza test, it will not be covered.

The reason behind our prescription reimbursement program is to pay for what gets the job done in the quickest most effective manner.  Our goal is to treat something one time successfully.  Our team of vets have determined these prescriptions are the most direct and effective way to correct the above mentioned issues (by no means is this implying your dog will have an issue).  Our goal is to educate you on what we will reimburse, in the case that one of these minor irritations occur.  Simply email a receipt showing the initial vet visit, which shows prescription cost, to [email protected]


CONDITIONAL COVERAGE

  • Luxating patellas, OCD, legg-calve-perthes disease and hip dysplasia disease are not covered in full unless detected within the first 30 days and notated by your veterinarian at that time.  After 30 days Premier Pups will cover up to 50% of the correction cost or up to the pup price per the invoice whichever is lower.  Customer must be an active member of Doctor Pup and the correction must be authorized via the Doctor Pup service.
  • Allergies, Auto Immune:  Both Allergies and Auto Immune issues can have some genetic component. Premier Pups considers these conditions to be expected in some percentage of every living creature.  We will cover up to 50% of the puppy price for buth Auto Immune and Allergy related issues that require treatment and approval is received throuhg the Doctor Pup service.
  • If your puppy has a suspected liver shunt based on bile acid results Dr Rybka via the Doctor Pup service must be involved in decisions related to further diagnostics.  Cash reimbursement would be limited to 50% of the puppy price. 
  • X-rays related to a cough unless it is needed due to an ongoing & persistent irritation. Consult with Doctor Pup for approval. 
  • Being that we are dealing with living creatures that can develope behavioiral issues outside of any ones control we have determined that provide replacement at no cost if it is determined by a professional trainer to have behavioral issues that are not correctable.

WE DO NOT COVER:

  • The genetic conditions we do not cover are: teeth related issue (unless they are inhibiting the puppies ability to live a normal life as determined by Dr Pup) retained testicles, cherry eyes.  These conditions are common and can be fixed easily when the puppy is spayed or neutered.  We feel it puts too much stress on the puppy to have any of the above procedures performed at a young age. 
  • Diagnostics related to grade 1 or 2 heart (murmurs most are transient and represent no threat to your puppy).

PLEASE REMEMBER PET INSURANCE IS YOUR BEST OPTION FOR FULL MEDICAL CASH REMIMBURSEMENT.         

You can find logical and easy to understand information on these conditions by entering the condition in the Doctorpup.com search box in top right hand corner

 

IF YOU PLAN ON BREEDING YOUR NEW FAMILY MEMEBER PLEASE CONSULT WITH PREMIER PUPS STAFF PRIOR TO PURCHASE:  

If you plan on breeding your new addition, please make sure request to speak to our breeder management staff so that we can ensure your new puppy will meet your future breeding requirements.

 

*IN THE CASE OF SUDDEN DEATH, WE REQUIRE A NECROPSY TO BE PREFORMED IN ORDER TO FILE A WARRANTY CLAIM.  AS A COURTESY, PREMIER PUPS WILL OFFER A 50% DISCOUNT OFF THE PURCHASE OF A NEW PUPPY (UP TO $1500) IF YOU ARE UNABLE OR CHOOSE NOT TO GET AN NECROPSY PREFORMED. 

 

WE WILL NOT ACCEPT  WARRANTY CLAIMS FROM BANFIELD PET HOSPITALS (BANFIELD IS ASSOCIATED WITH PETSMART PET SUPPLIES) OR VCA PET HOSPITALS.  WE MADE THIS DECISION BECAUSE BOTH CLINICS LISTED OVERCHARGE CLIENTS AS WELL AS TAKE UNNECESSARY PRECAUTIONS IN ORDER TO DRIVE ADDITIONAL INCOME FOR THE CLINIC. ALL OTHER PET HOSPITALS ARE ACCEPTED.  IF YOU CARRY INSURANCE PET INSURANCE THIS RESTRICTION IS LIFTED.

 

 

IF YOU LIVE 40 MILES OR LESS FROM BETHEL ANIMAL HOSPITAL (LOCATED IN CENTRAL OHIO) WE REQUIRE YOU TO TAKE THE PUPPY TO THEIR CLINIC FOR ANY WARRANTY RELATED ISSUES.  OTHERWISE VET BILLS INCURRED WILL BE REIMBURSED AT BETHEL ANIMAL HOSPITAL RATES.

 

No cash refunds. Your warranty offers a replacement puppy of equal or less value if you are a Doctor Pup member.  In the case of Hereditary or Congenital issue that can be corrected we will provide cash medical reimbursement up to the price paid for the puppy (not including extras: shipping, etc.)  as long as you are enrolled in PetPlan Insurance at the time of purchase.

To file a warranty claim please fax vet diagnosis to: (614) 656-5184 or scan and email to: [email protected]

 

IMPORTANT:  YOUR WARRANTY MUST BE ACTIVATED IMMEDIATELY AFTER PURCHASE!

PLEASE REFER TO YOUR UNIQUE ACTIVATION CODE PROVIDED AT CHECKOUT

Jurisdiction Clause - Any civil action against Premier Pups must be filed within the state of Ohio.

Puppies with a

GUARANTEE

The health of your new family member is our primary concern. We take all necessary precautions from vet inspection of our pups to their parents requirement to pass annual exams. If there’s something undiscoverable at 8 weeks of age that later comes up as hereditary or congenital, you’re covered. We stand behind our pups with up to a 10 year guanrantee.

FULL TERMS OF GUARANTEE

Breeders with

INTEGRITY

Our breeder partners are our allies in serving the interests of our clients in bringing to market the highest quality puppies available. We seek breeder partnerships that share our concern for social responsibility and the environment.

We have a zero tolerance for substandard breeders.

Breeders with

COMMITMENT

Developing long-term, personal relationships with breeders means we can work closely with the people, who raise the puppies we provide. We frequently visit our breeders to ensure our puppies and the practices used to raise them are always improving. With our breeders, their pets and pups are their main focus and priority.

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